First, check the expiration date on the package of your RTD.
While they do not require refrigeration, it is important to keep the RTDs in a cool place. I keep a few in my car all the time just in case I get caught without a healthy fast meal or if mealtime comes by and I am not home.
My husband and I were out and about a few weeks ago and we each had a Choc RTD. He inhaled a skanky glob through his straw and thankfully, I did not - both RTDs had been in the trunk for the same length of time and it has been very warm here in the NW. We just figured it was because the RTD had experienced fluctuations in temperature while riding around in the trunk of my car.
I dunno anything else to tell you.
I DO know that there is a 25% disposal fee which is taken from the paid price of the product IF the product is returned to the company.
The return policy states that products must be returned within 30 days of purchase.
Customers pay for the shipping and before returning the product they must call the company and speak with a customer service rep to get a Return Merchandise Authorization number.