The MakeMeThinner Support Forum

[Unca_Tim]

Take Shape for Life Shipping Policies and Timeframes

In general*, Take Shape for Life orders are shipped via UPS so that they will arrive at the client's door within 3-5 business days. However, there are important considerations when saying that:

3-5 business days means that the package COULD arrive in 3 days, but COULD also arrive in FIVE business days. So to appropriately set the expectation with your client, we recommend telling them that it may take up to 5 business days and as long as 7 days to arrive at their doorstep.

Orders that are placed with Take Shape for Life at 1pm EST or later will be processed the following day, and the "first day of shipping" on that package begins the NEXT day following that. For example, if you order product on Monday afternoon at 3pm, your order is filled on Tuesday, and it ships on Wednesday, which is considered the first day of shipping. You will likely not receive your order until Friday of the same week at the earliest, or possibly Monday of the next week. If it arrives Monday, this seems like 7 days, but is actually 4 business days.

Some packages are shipped via Fedex Ground**, which is guaranteed to be delivered in up to 5 business days.

* This does not include Hawaii or Alaska. See below.

** Take Shape for Life always reserves the right to select the best method of shipping on standard orders. We do not guarantee that a package goes via one carrier exclusively.

EAST REGION - Shipping to Minnesota, Iowa, Missouri, Arkansas, Louisiana, and EAST of these States:

The above states and all states East of these states are considered "East" in our shipping regions.

All packages are shipped and guaranteed to arrive in 5 business days or less.

WEST REGION - Shipping to North Dakota, South Dakota, Nebraska, Kansas, Oklahoma, Texas, and WEST of these States:

The above states and all states to the West of these states are considered "West" in our shipping regions.

All packages are shipped and guaranteed to arrive in 5 business days or less.

FREE SHIPPING ORDERS: All orders that receive FREE shipping are shipped standard and may go via Ground or via 3rd Day service, depending on the region and acceptable delivery times.

All orders will be shipped via the best standard shipping method for the region, unless 2nd day, overnight, or Saturday delivery is requested by the client or Health Advisor.

HAWAII & ALASKA - PLEASE READ CAREFULLY

ALL orders for Hawaii and Alaska are shipped via United States Postal Service Priority Mail (USPS Priority Mail).

This may take 5-7 business days.

If the package is sent to a Post Office Box, the USPS will send a POST CARD to the recipient informing them to PICK UP their parcel at their post office. In most cases, the recipient has ONLY 5 DAYS to pick up the package. If it is not picked up within 5 days, it will be sent back to Medifast. It's important to consider WHERE in Hawaii the package is going - remember there are 6 islands, so once the package arrives on the big island of Hawaii, it may take another few days to arrive at it's destination. We also suggest that you have your customers proactively call their local Post Office to see if the package has arrived and is available to pick-up.

If you choose to expedite an order to Hawaii, there is only 2-day service and additional shipping charges will apply.

A note about signatures: In MOST cases, both Fedex and UPS do not require signatures any more. Medifast/Take Shape for Life does not ship packages with signature required. Your package will be shipped 'Signature Required' only if you have specifically requested signature required with the carrier directly. Also, please note that in certain areas or at an apartment complex, for example, it is the driver's discretion as the whether a package will be left or a notice will be left for a customer. So it's important to be aware of this.

A note about Ready to Drink products: Medifast/Take Shape for Life does NOT offer free shipping on Ready to Drink products, regardless of whether the order is over $200 or more.

If you have any questions about these shipping policies and timeframes, please call your Health Advisor or Health Advisor Services at 1-877-270-5708.