anyone else having crappy service from medifast1 . com?
i placed an order on August 25th and STILL haven't received my order. i'm running out of food BIG TIME here. i don't know what to do.
when i contact them they have NO shipping information. Medifast Rep Dave said he has to talk to shipping and call me back on WEDNESDAY. by then i won't HAVE any food left.
i am very VERY upset. the service is pretty poor lately.
another example... just over a month ago i got a bad box of maple and brown sugar oatmeal. i called the company and got the run around. "oh you live in CANADA so you gotta call the Canadian company"... i call them up "oh you order from Medifast1 . com and that has nothing to do with us. you need to talk to them".
*sigh*
so instead of calling back, i use the live chat feature. i give them my info and am told they will ship me a replacement box. GREAT, i think, finally gonna get it replaced.
it never came.
so on August 25th, when i also did my order, i did live chat again. this time they said they'd ship the oatmeal the same day as my order. shipping date, i was told, would be the following monday.
i got a box w/ the oatmeal around wednesday or thursday and was happy about that. so i thought the REST of my order would be coming through within the next few days.
friday rolls around and nothing... i check their website and i still get the following:
Tracking for Order XXXXXX
No tracking information is available for this order yet. Please check back later
right now i'm livid. i'm tired of this run around BS they are giving me. i ordered my food WELL in advance, but now i'm up S creek w/out a medifast paddle.
does anyone have any suggestions of what i can do? as i've said, i am nearly out of food altogether. i cannot afford to go and buy MORE food from some other company. this crap doesn't cut it.