The MakeMeThinner Support Forum

[ascicles]

I have considered ordering through TSFL instead of the regular medifast site...but based on what I've been reading in this thread and others, I'm sticking to the official site.

I've never had trouble with them, and I can find new coupons to use through them every month.

[JKSRN]

I agree with Manly, as I seem to favor ordering from the main Medifast site. Never had any problems at all, my orders are processed immediately, and I receive timely deliveries via Fed Ex or UPS.
Joan

[Prancer]

I think the only problems with TSFL happened now with the change over to the new system.

[Nancy]

Hi, Amber ~

I am frustrated about your order being late, too. TSFL does their best to get the orders shipped on time because they know that our program depends upon receiving products in a timely manner. I must say that the Call Center people are at the mercy of the computer system to get the orders to the shipping department.

We (MakeMeThinner) have been unable to get into the TSFL system, too while they work on implementing the various new aspects of it.

Order confirmations and the tracking info calls for many clients have not been implemented yet. . . I know that once the new system is up and running that it will be great. Thank you for your patience!

[alohacate]

I can find new coupons to use through them every month.

Where do you find coupons????

[Amber]

On behalf of TSFL, I have to say that they have been trying to offer good customer support. I am sure that the TSFL phone reps are telling me exactly what they are told as far as shipping is concerned. When I called them back yesterday a.m. to talk to them about the three day shipping I was able to get them to agree to overnight a few boxes of shakes to get me through until my regular order arrives. They offered to not charge me for either the shakes or the shipping. Now, it's the job of UPS to come through...
Meantime, I have purchased some (nasty) RTDs from the grocery. Thanks for doing my thinking for me, Manly!

[Nancy]

Hi, People ~

Please accept our apologies if you have not received your Medifast orders on time.

Many of the people that read and post on our MakeMeThinner Forum are not our personal clients.

We welcome all of you and are happy that our resources can be of value to you.

Some of you are customers of our parent company, Medifast Diet.

Some of you are our personal MakeMeThinner clients and we want to personally take care of your needs.

Some of you have Health Advisors that are not part of MakeMeThinner and yet we are happy that you are here, that our resources enable you to find success on the program and that we can help you to know what’s happenin’ in the Medi-realm.

If you are a TSFL Client and have not received your order or your BeSlim Club order in a timely manner, by all means, please call your Health Advisor. We wanna help you!

If I am your Health Advisor and you need me, call me!

Some of you know that my 83 year-old parents recently had surgery and I am caring for them. While I am currently away from my office for most of the day, I am always available by cell phone. I will answer your calls and return them ASAP.

Your success is important to me – you are my Medi-family.

My Mom and Daddy have actually talked to some of you when you call and they are proud of you for making good changes to your lifestyles! They are proud of me for losing weight because they know the heartache I endured for most of my life. They love it that they can observe me and experience my success, improved mobility and joy up-close and personal while I help you and help them simultaneously.

My office is everywhere that I happen to be – last week my ‘office’ was in the hospital waiting room. This morning, while I gave my Mom a shot, I spoke with TSFL regarding a client that did not get her BeSlim Club order.

As a Health Advisor, I want my clients to get their food, to have their questions answered and to receive the care they need and deserve. As consumers, we know that sometimes mistakes happen and our experience is that TSFL does their very best to make things right when errors occur.

The new computer system is wonky and TSFL is working with the vendors to get it into tip-top optimal shape. Not all orders went out on time and I appreciate our Corporate Team and their desire to meet the needs of you, our special clients.

This is from Allison Nipper, the Vice President of Field Operations for Take Shape For Life. I share it with you because I want you to know that we sincerely want to meet your needs.

Allison writes,

"We discovered yesterday [August 10] that there were approximately 60 orders from last week that were not shipped out due to a processing error. Those orders were shipped yesterday via Next Day Air for delivery today. We apologize for the delay, and will be making amends to the client by sending them a week of free Medifast meals for the inconvenience. We have already started getting these products out to those affected by the delay.



Our fulfillment center as been working day and night to keep up with the order volume. All orders that have been processed through the system (as of 8:30 pm last evening) have been packed and will ship today. We are working on fulfilling the remaining orders from last evening and this morning as we speak. Additionally, I have received confirmation that all orders that are marked as expedited have been going out as such. As stated above, there were delays with a small population of orders, which may account for the perception that orders have been shipped via regular means. To clarify, orders that are coming through the website and call center as normal are being shipped in accordance to the clients’ wishes. Any orders that were delayed by processing or shipping have been expedited."

Let’s hang together, Folks. If you have not gotten your Medigrub, please call your Health Advisor!

I will also post this in "A Message From Your Hosts" web room.
Thank you!

[ascicles]

I can find new coupons to use through them every month.

Where do you find coupons????

When it's time to make a new order, I just search google for "Medifast coupons". Free weeks are really easy to find, but I don't use them very often because most of the items are things that I don't like. I have used $30 coupons in the past, and it seems that they are now starting to have $55 dollar coupons (with a $250 purchase).

[alohacate]

Thank you so much, you rock!
Aloha,
Cate