Has anyone had a problem with this product lately? I really liked it last year, but this year it seems that every packet I open only has the hard stuff in it...nothing to make it brothy at all. Absolutely no powder. Did they change the formula or something?
This unfortunately happens from time to time, but anytime I have had an underfilled packet or an incorrect product, they are always wonderful about correcting their error.
...sometimes they don't even want it back and simply ship out a new one
The same thing happened to a friend of ours regarding the beef stew. Brian's right -- the company really is all about customer service and go as far as possible to make things right. If you have a problem, contact your Health Advisor and s/he can advocate for you, too.